Fee Protection Scheme

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Per CPE regulations, all students must be covered by Fee Protection Insurance. In the event that the school is unable to complete the course for whatever reason, the student may receive full refunds for the amounts paid.

Hyper Island Institute of Higher Education has a Industry-Wide Course Fee Protection in place. Hyper Island has appointed Lonpac Insurance Bhd as our IWC insurance provider. Information on IWC are informed to students through the student handbook and website.

For more details on the usage of IWC and claims arising out of these policies, please contact:

Lonpac Insurance Bhd
100 Beach Road
19-00 Shaw Tower
Singapore 189702

Procedures to update FPS service providers (Implementation of the Fee Protection Scheme)

The Student Administrator shall purchase insurance on the same day upon receipt of the fees from the student. The insurance coverage shall commence from the date of payment of the fees till the due date of the next payment or the course end date whichever is earlier. By purchasing the insurance the FPS provider is automatically informed about any FPS put in place for students.

The Student Administrator ensures that FPS provider is always updated with the Institute’s information on course fees and student numbers through direct email and mail communication with the appropriate FPS provider representative.

Under EduTrust Accreditation a monthly submission of FPS data to CPE in a CPE directed format is also required.

Monitoring Requirements by CPE

As part of the monitoring of the FPS, CPE establishes a Fee Protection Monitoring Application (‘FPMA’) that requires Hyper Island to submit a specific file ‘FPS File 1’ to CPE at the stipulated submission dateline and maintained a specific file ‘FPS File 2’ at its premise:

  • The student administrator will input the student’s insurance details in the student data system.
  • The insurance expiry date will be monitored at the end of each course.
  • All the details will be recorded in both ‘FPS file 1’and ‘FPS file 2’ at the end of each course.

Procedure for informing students on FPS service providers

Hyper Island has a Fee Protection Scheme (FPS) in place via Company insurance scheme. The FPS is compulsory for all students. Hyper Island has appointed Lonpac Insurance Bhd as our FPS insurance provider. Information on FPS are informed to students through the student handbook and website.

The Student Administrator shall purchase insurance on the same day upon receipt of the fees from the student. The insurance coverage shall commence from the date of payment of the fees until the due date of the next payment or the course end date whichever is earlier.

Before officially admitting the student, the Student Administrator shall:

  1. i) Provide and explain the detailed breakdown of fees payable by student and payment schedule outlined within the student contract;
  2. ii) Clearly state any miscellaneous fees chargeable (for example, ad-hoc charges such as re-exam fee, membership charges etc);
  3. iii) Explain FPS and assure that 100% of the payable fees will be protected under the scheme;
  4. iv) Address all other queries relating to FPS that the student might have;
  5. v) Provide CPE website address to prospective students for more details of the FPS.

    Upon officially admitting the student, the Student Administrator shall:

  6. vi) Reiterate the information shared during the student’s admission (from i to iv);

  7. vii) State the FPS scheme and provider that Hyper Island has adopted and explain the FPS scheme in detail;

  8. viii) Explain the procedures that the students should adhere to, and the official documents that the student should expect to receive under the adopted FPS scheme.

  9. ix) Advise the student on the payment schedule and the total chargeable fees;

  10. x) Inform students on how they can check and monitor the status of their protected fees at CPE’s official website (www.cpe.gov.sg) under the Fee Protection Monitoring Module.

    Hyper Island shall ensure the following:

  11. i) Students are advised of the insurance premium;

  12. ii) All amount paid by the students must be insured and clearly stated on the Certificate of Insurance (COI);

  13. iii) Students are notified of the purchase of the insurance to protect the total fees paid Hyper Island shall purchase insurance through Lonpac. For students who have purchased the insurance but have not arrived at Singapore, they shall self-collect immediately upon their arrival at Singapore.

  14. iv) Inform students that they are required to retain the original copy of the COI;

  15. v) Insurance coverage period commences from the fee payment date (and not the course commencement date) to provide additional protection from the fee payment date to the course commencement date, if the payment is before the course commencement date.