Process Design and Facilitation

Practice hands-on process design and management to harness collective intelligence.

Leadership & Culture
3 days



Learn how to design and build the right environments

How do you ensure you get the most out of every individual? How do you handle individual behavior in a group? And how do you design and build the right environment to achieve the above?

Hyper Island has over two decades of facilitation experience and will equip you with the tools and methods you need to manage human behavior while giving you the opportunity to practice your newly learned skills on-site. We’ve seen an increase in the demand for facilitation skills and knowledge. That’s why we want to share all our best-practice from the past 20 years of working with facilitation with you.

Our methodology

Hyper Island Way

Hyper Island methodology is based on a learner-centered, experience-based approach. We facilitate learning journeys, where discovering, uncovering, applying and reflecting is all part of the process by which participants learn useful skills and knowledge they can apply right away.

Learn by doing

Build, create, experiment! We know from more than 20 years of experience that people learn best through active doing and making.

Work in teams

Collaboration is the modern core competence in a world of complexity and constant change.

Real-world ready

We build learning around actual examples and practical tasks to make it all immediately relevant and useful.

Global network of experts

We work with world-leading industry experts to provide the most cutting-edge content.

Course goals

What you'll learn

By the time you finish this course, you should have acquired knowledge, skills and competence that you’ll be able to use right away in your work or add to your resume.


You should know the foundations of process design and facilitation, how to use facilitation as a tool to boost innovation and to solve complex issues, and understand why it plays a crucial role in leadership and team building in a digital world.


You should be able to handle individual, team and group needs. You should be able to build environments where goals can be achieved and collaboration can happen. Lastly, you should be able to design meetings, workshops and set supporting frames.


You should be able to apply tools, methods and the right skills to facilitate diverse groups. You should be able to set up your own facilitation toolbox to empower yourself and the team you lead. You should also be confident when leading members towards a common goal and manage expectations.


What you'll be doing

Get the competence

Get the tools, methods, and skills to facilitate diverse groups. Learn how to design meetings and workshops, build appropriate environments, set supporting frames, direct prototyping and facilitate long-term processes.

Get the confidence

Deep-dive into managing human behaviors, while constantly testing your learnings. Build your own facilitation toolbox to empower yourself and the team(s) you lead through challenges.

Get going

This course will equip you with tools and give you the opportunity to practice, ensuring that you can take your learnings directly back to your workplace to own, lead and support processes, meetings, and workshops.

Harness collective intelligence

Learn the tools to get the best out of every individual member of a group. Set a foundation for ideation and prototyping and create an inclusive environment.


Lead and Manage Processes

Learn to lead members towards a common goal, while managing expectations.

Solve Problems

Learn how to design workshops and meetings to solve specific problems. Pick the right tools for each process.

Said about

Participant perspective

“Facilitation is the practice of leading groups through processes toward common goals in ways that encourage participation, ownership, and creativity.”

Johan Eriksson
Course Leader and Facilitator, Hyper Island